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Should food service workers receive basic food allergy and intolerance training?

Should food service workers be given basic food allergy and intolerance training? - A Free From Life
Image by Vlado, courtesy of FreeDigitalPhotos.net

I say this time and again, but it’s so frustrating when you go out to eat and you’re trying to find somewhere that caters for your dietary needs. I’ve had some great experiences at restaurants and some terrible ones. I’ve come across staff who are completely clued up about food allergy and intolerance needs and others that have no idea whatsoever. For instance, I once asked if something was dairy free and had the response ‘is that the same as gluten free?’

What is it like to be dairy and gluten intolerant - Nikki Young Writes

It’s tear your hair out time, fuelled with anxiety whenever we go anywhere and I can never relax until I’ve ordered something that my son can eat. You could say why do we even bother going out, but why shouldn’t we? As a family, we’ve always enjoyed eating in restaurants and cafes. It’s great for the children to learn how to behave in social situations and I see no reason why we should hide away just because we have a gluten and dairy intolerant son.

Am I expecting too much though? Food service workers are, after all, paid minimum wages and what do they care? Although restaurants and cafes now have to indicate whether their food contains any of the major known allergens, this doesn’t mean that the staff are any more qualified to answer questions about the food offered. The managers, yes, but not the staff that work for them.

One example of the inconsistencies of restaurants is when my husband took the children to Frankie and Benny’s, Tunbridge Wells. We’ve been there before and were well looked after, so it was somewhere that he thought would be fine to take them after they’d been to the cinema next door.

My husband asked for the gluten free menu and realised that it only had adult portions. The little one said he would like the ribs, so my husband asked  if he could have a smaller portion from this gluten free menu. The waitress said that they were not allowed to change the menu in any way, but as my husband explained (at least three times in the end), he was not asking them to change the menu, but to provide a smaller portion of what was there. After all, could a six year old really be expected to eat £17 worth of ribs?!

The waitress replied that why couldn’t our son have the ribs from the children’s menu, to which my husband asked would that be possible – are they gluten free then?

‘How should I know?’ came the reply. It was at this point that my husband told her to forget it and they left.

Perhaps she had a valid question, how is she supposed to know this information if she isn’t told it in the first place? But at the same time, if you don’t know something, you go and ask someone who does, don’t you? If you work in the service industry, it’s not your job to be rude to the customers and if you find their requests irritating, then perhaps you are in the wrong job.

I know there are training packages for food service staff to learn about food allergies and intolerances. Of course, these cost money and unlike basic food hygiene training, it’s not compulsory. Perhaps it should be and of course from my point of view, I would definitely like to see that happening one day.

If mistakes are made in a restaurant and the wrong food is served because of lack of knowledge, it could be fatal to some and life threatening to others. For my son, it would be unpleasant and uncomfortable if he ate something that he shouldn’t, but the effects are seen almost immediately and I’m sure Frankie and Benny’s wouldn’t be too pleased if he were to have an accident in their restaurant!

This isn’t an isolated case. It happens all the time and as I’ve pointed out here, this is a restaurant that says it caters for allergies and in the past we’ve been there and had no problems. The inconsistencies with staff knowledge and training, however, meant that on this particular occasion Frankie and Benny’s failed to honour that statement and my husband and children had to find somewhere else to eat.

Do you think they should care about that, or do they see us as one less problem to worry about? Perhaps they don’t really need or want the likes of us in their restaurants, trying to change the menus and order around our dietary needs.

What about you, have you had similar experiences of repeat visits to restaurants and inconsistencies in the service? Do you think that food service staff should receive basic food allergy and intolerance training?

Travelling with 5

Family Days Out in London – Greenwich & the Cutty Sark

Cutty Sark - A Free From Life

I love living near London. Within half an hour, we can be at one of three major stations – London Bridge, Waterloo East or Charing Cross, from which we can get to most major tourist areas.

On Monday, I took two of my three kids to Greenwich to see the Cutty Sark. We went by Thames Clipper boat from Embankment, just to make the journey that bit more exciting. Although it probably takes longer that way, you get to see a lot more and it’s fun to spot and point out the famous landmarks that line the Thames.

By the time we arrived in Greenwich though, the three of us were feeling desperately hungry. However, first stop on the list was to collect some gluten and dairy free doughnuts that I ordered from Borough 22 Bakehouse. Having contacted Ryan via Facebook, he very kindly arranged to meet us in Greenwich to drop a box off, even though it was a Bank Holiday. Hand delivered, freshly made doughnuts – you can’t get better than that can you? More about these in a separate post though.

After sharing one of the doughnuts (well it would be rude not to), we went to find somewhere to eat. I didn’t bother to do my usual research, as I felt sure we would find somewhere suitable to cater for my son’s gluten and dairy intolerance. We decided to go for burgers thinking that the modern, gourmet burger joints you see everywhere now are sure to be with the times when it comes to dealing with these things.

Byron burger house is right on the river side, just as you get off the boat. We had to queue for about twenty minutes to get a table, making me think it would have been wiser to book, but by then I realised if we went anywhere else we would have the same problem. My son was ratty as anything by this point. The drop in his blood sugar was obvious by his whinging behaviour. I felt the same, I just didn’t express it in the same way and neither did my eleven year old daughter.

When we finally got a seat, I asked for the gluten free menu but there wasn’t one. My heart sank, but the manager came over to go through what we could have. It turns out that the burgers are gluten free, which is one plus point, but there are no gluten free buns. His choice was to have a kids burger with salad and if he wanted fries, he could have the skin-on chips (not the fries as they are wheat coated). But here’s the thing – they are cooked in the same oil, so if you are coeliac, there is no way you could eat them. My son is gluten intolerant and I knew that given how hungry he was, there was no way he would have enough with just a burger and a bit of salad, so I said yes to the chips. He ate a few, but said they weren’t very nice anyway. His burger was also dry.

As for dessert, ice-cream was the only gluten free choice for children and there was nothing dairy free. Lucky I had the doughnuts then! What smacks in the face in places like these is that they still charged us for the set children’s meal. I should have argued it, but all I wanted to do was get out of there as quickly as possible. The other thing that surprises me is that they are obviously aware of the potential dangers of cooking oil contamination and yet they don’t provide an alternative.

Sometimes you have to write off an experience and that is one of those times. With some energy restored, we went on to tour the Cutty Sark, which both children really enjoyed. It’s very engaging and there are a lot of interactive displays for the children to have a go at. Plus, we also caught part of the tour, which took us back in time to when the ship was at its heyday.

The Cutty Sark was a famous ship in it’s day, known for it’s speedy journeys around the world. A cargo ship, it brought firstly tea from China and then went on to ship wool to Australia in it’s later years. Rescued and restored to it’s former glory, the Cutty Sark is the only surviving tea ship of it’s kind.

Cutty Sark - A Free From Life

Greenwich is a fun and vibrant area to visit. Not only are you absorbed in the maritime history of London, there is a bohemian feel to the area, especially around the market place. In the main square by the Cutty Sark, there was a vintage market on, complete with lindy hop dancers. In the park on the opposite side, was a beer festival with live music, put on by a local brewery. It felt like there was something for everyone.

Greenwich Maritime Museum - A Free From Life
One thing I can say about a day out in London is that it is tiring. The journey, complete with activities and sight seeing certainly wore me out, so I’m not surprised that the kids were on their knees by the time we arrived home. Goodness knows how we managed to save two doughnuts so that my husband and other daughter didn’t miss out, but we did. Apart from the hole in the middle, they were still in one piece too!

 

joining in with Country Kids

Shared with Monday Escapes

Health

What Is It Like To Be Gluten & Dairy Intolerant?

What is it like to be dairy and gluten intolerant - Nikki Young Writes

Dear cafes and restaurants,

I am six years old and I am gluten and dairy intolerant. That means I have a big list of things I can’t eat and drink, including bread, pastries, biscuits, cakes, milk, cheese and butter.

When we go to town, my mum brings me some food to eat, because she can never be sure if we will be able to get something while we’re out. We know what most of the places offer now and that the choice is very limited, but still, I always hope that one day there might be something for me.

In Costa, the only thing I can have is a pack of mini cherry Bakewell’s. Sometimes there are gluten free wraps, but they aren’t always dairy free and mum says they taste like cardboard anyway. In Café Nero, I can have a fruit salad, or a raspberry and coconut slice, which is very dry and too sweet and in Malabar, they sometimes have gluten and dairy free cake, which is a nice treat for me, but that’s all.

It’s nice to have sweet things, but that doesn’t count as lunch, my mum says. If we need to eat something proper, we have to go somewhere else. Even then, there isn’t much choice. In Marks & Spencer’s café, they said they had gluten free rolls, but they ran out, so all I could have was a jacket potato and beans (the pre-packed sandwiches, even if gluten free had butter on them). I also had the same thing at Soprano’s café another time, although I could also have had some bacon and maybe a poached egg.

The best places for me to eat when we go out are Zizzi’s and Pizza Express. At Zizzi, I can have gluten free pasta and sometimes they have a yummy chocolate pudding. Mum likes that they have a special menu showing what all their dishes have in them, so we can always check if it’s safe for me. At Pizza Express, I have gluten free pizza and they make it without the cheese, which is fine. They don’t always have any pudding for me, though, unless they have some fruit to offer.

A few restaurants always look after me. One is the King’s Head at Bessels Green, where they make me a special breakfast and they even do some gluten free toast just for me. The other is St Julian’s Bar, where they always have gluten free bread and pasta. Restaurants like these, as well as the Bullfinch at Riverhead and the Rose and Crown at Dunton Green, are always happy to make sure my lunch is safe. That means that they will make me a separate portion of vegetables without butter on them and check if I can have the gravy. Things like this do make a difference and it’s nice that they understand.

I know that not everybody has to avoid the things that I do, but it seems unfair when my sisters can eat things and I can’t. Am I the only one who suffers like this? My mum thinks that there must be many other people who can’t eat dairy and gluten, but they seem to be invisible, especially in coffee shops.

All I want to say is I’m not a fussy eater, I just can’t eat the same as everybody else, so please don’t make me suffer anymore by refusing to acknowledge me and my needs.

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