Legoland hotel Windsor – review

If you want value for money, the Legoland hotel is NOT the place to stay

This week, I took my son to Legoland, as it’s his favourite place in the world. His school go back a week later than most, so we thought we’d take advantage of that, hoping it would be quieter.

Legoland hotel Windsor, review - A Free From Life
Image courtesy of Karen Roe/Flickr

He’s stayed in the park hotel before when he’s been with my husband, but this was my first time there and I was really excited about our little trip away together. It’s important for me, to have one-on-one time with my children if we can manage it.

We booked an adventure room at a bed and breakfast rate, with two days in the park and believe me, it was not cheap, even though it was out of the school holidays.

Accommodation
The room was a great size, with a separate bunk area for the children, including their own television. As fancy as a room may look though, a decent bed and mattress is what makes a hotel room for me. I don’t care if it’s adorned with Lego ornaments if the bed is rock hard and the pillows disappear to nothing when you lay on them.

I may be fussier than most when it comes to beds because of my back problems, but when you are paying through the nose for a room, I think it’s the least you can expect.

At the Legoland hotel, even my son, a skinny little nine-year-old, complained his bed was uncomfortable. I tested it out and it was like sleeping on concrete. Neither of us slept well.

Room facilities
My son had fun working out the code for the treasure chest in our room, in which was a prize of a small Lego pack. It’s a nice gesture for the kids, though personally, I think you should get more than that. We’ve been to themed hotels before where the kids have received their own welcome packs and loans of DVD’s. Again, it comes back to value for money.

There is a Legoland Channel on the room TV which my son watched when we returned to our room on the first afternoon. He was disappointed there were only a handful of shows playing on repeat and once he was through them (which didn’t take long), there wasn’t much else to watch.

I looked up the entertainment and movie selections on the menu, but you had to ask for those separately. I didn’t, as I presumed that meant they would incur an extra charge.

Dining
On arrival, I asked which restaurant it would be best for us to eat in, as both my son and I are dairy and gluten intolerant. He recommended the Bricks Restaurant, as it is buffet style, therefore more choice. He assured the staff would be able to help us and even make something specific, for example he mentioned they could do a gluten free pizza.

The reality was, they don’t do gluten free pizza, but they did offer gluten free pasta. I asked one of the catering staff what we could have and he simply handed me the allergy folder. This told me there wasn’t a great deal on offer for us, so I opted for the carvery and my son had pasta with chilli.

It cost me over £30 for both of us to eat and it was the worst carvery I’ve ever had.

When it comes to vegetables, there’s ‘al dente’ and there’s raw. The broccoli, carrots and cauliflower had barely seen a bit of hot water between them and whilst I wouldn’t mind a bit of raw veg in a salad, in a roast dinner – no thanks.

The breakfast was a little better. There was soya milk on offer and the cooked breakfast choice allowed us to have a decent plate full to set us up for the day. The only gripe I had about breakfast, was being told they were unable to toast some gluten free bread separately. Be warned if you are coeliac, as you cannot possibly use those toasters – they are the ones where you feed your bread in and it comes out of the bottom (usually barely toasted). The trays are full of crumbs and there is no way you could toast some gluten free bread without contamination. It’s hard to believe they don’t have a grill in the kitchen or even a toaster. They’re not expensive.

In the Legoland resort itself, it is difficult to find anything to eat if you have an allergy or intolerance. If we hadn’t been staying at the hotel, we would have needed to take our own food. For our lunch, we opted for the Sky Bar, as it was the only one open anyway. The menu there is small and mostly consisting of breaded things. I queried the menu, as it offered wraps with various fillings and had a symbol on there that said it was gluten free.

As it turned out, according to the allergy folder, the wraps aren’t gluten free, so I hope they amend this menu so as not to confuse anyone.

On the first afternoon, a lovely lady in the Sky Bar restaurant sorted us out some grilled chicken with chips and salad. She was very helpful and understanding and for someone with specific dietary needs, you can imagine how grateful you are when you receive service like that.

Unfortunately, when we ate at this restaurant the following lunchtime, it was a disaster.

We had a big plate of chips brought out to us but no grilled meat or salad. By the time we were three quarters through the chips, a waitress came over and said they were sorry they hadn’t cooked the meat yet and it was going to take another fifteen minutes as it needed to be cooked separately.

Whilst I am extremely understanding about the need to cook food separately in order to cater for allergies, and I’m more than happy to wait longer for my meal, I don’t expect to get my meal in stages. Would you expect that from a restaurant?

‘Here you go, Madam, here’s half of your meal, I’ll bring the rest out later.’

It wouldn’t go down well would it?

I said not to worry, we would just have the chips and leave it at that. Can you guess what happened next? We’d just finished eating the chips and out comes the meat and salad.

By that point I just wanted to leave!

Overall impression
You know why the Legoland Hotel is so popular don’t you? It’s obvious. For the kids, it’s amazing, for park access, it’s so convenient. It’s no wonder people are prepared to pay through the nose to stay there. You want to give your kids great memories to treasure, but it’s wrong, in my opinion, to take advantage of that by charging people lots of money and not giving them value for it.

If you stay at the hotel, you can get into the park at 9.30am ahead of the queues. That sounds like a great advantage doesn’t it? Except that hardly anything is actually open until 10am and half the park didn’t open until 11. In the end, we didn’t gain much at all for getting up and into the park so early.

Did you know Legoland have just recently opened another hotel right next door? It’s called the Castle Hotel and it is EVEN MORE expensive. I can only hope it’s better, considering the amount people are expected to pay in order to stay there.

For what it cost us, we could have gone to a luxury five-star hotel, where the focus is on quality and service. But, hey, that’s not the point is it?

And Legoland sure do know that.

About Nicola Young

Freelance writer and copywriter

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