I know from experience what it’s like when an airlines messes up on the meal you ordered. My son, who cannot eat dairy or gluten, was given a child’s meal by mistake (a dairy and gluten fest) on a flight to America last year. There was no alternative for him, apart from a bit of green salad that the team managed to scrape together. It was a nightmare.
The mix up came because I couldn’t order him both a dairy AND gluten free meal. It was one or the other. The alternative was perhaps a vegan meal, but I wasn’t sure if it would suit a five year old child. So I rang up customer services, explained the situation and thought it was sorted. What went wrong (I think), was that they marked him down as ‘child’ and he ended up with the same meal as his sisters – macaroni cheese, yoghurt and chocolate!
There is no way I will go on a flight without taking food for him after that experience, regardless what I order in advance. And after finding the whole process somewhat confusing, I decided to put together some air travel tips for people with food intolerances.
I worked with the team at SheKnowsUK to produce an infographic setting out what the major airlines offer in terms of in-flight meals and how you go about ordering them. You can see the result here. I was amazed at how different the airlines approach their in-flight meal service, but most offer essentially the same choices. When it comes to ordering both gluten and dairy free in-flight meals for my son, it looks like that’s not going to happen any time soon. For us, it will be a case of choosing one or the other and picking out what he can eat, whilst adding to it with our own food.
Have you had any bad experiences with airlines food? Let me know.